When the login password is lost, please reset it as follows.

Note: You cannot withdraw funds within 24 hours after the password is reset.

There are two ways to reset the password.

1. Reset password by email

  1. Click “Recover Password” on the login screen APP: Click “Forgot Password” on the login screen;
  2. Enter the email and click “Receive Verification Code”, the verification code will be valid within 10 minutes, if Please confirm the spam box if you did not receive the email;
  3. Enter the new password and confirm the password again, and then click “Confirm”.

2. Reset the password with your mobile phone

  1. Click “Recover Password” on the login screen APP: Click on the login screen “Forgot Password”;
  2. After entering the mobile phone number, click “Receive Verification Code”, the verification code will be valid within 10 minute;
  3. Enter the new password and confirm the password again, and then click “Confirm”.

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