During the period from 22:24 to 22:39 (UTC+8) on January 17, 2023, due to malicious DDOS on the platform, the trading services of standard contracts and perpetual contracts were abnormal, and some users who used contract trading services may experience the following situations:
- User-related operations timed out during the abnormal period;
- Failed to open and close the order.
The platform has repaired the problem as soon as possible and returned to normal.
The system will automatically count the scope of impact and user losses.
The platform will fully compensate for losses caused by system problems.
Compensation for Caton Caused by Malicious DDOS Attack
From 22:24 to 22:39 (UTC+8) on January 17, 2023, the BingX platform was attacked by a malicious DDOS, causing some users to experience system delays during the transaction process.
After emergency repairs by technicians, the platform was closed on 22: 39 The restoration is complete and your funds are safe and untouched.
BingX hereby solemnly promises you that if your accidental loss is caused by the system, the platform will make full compensation!
Detailed rules for compensation
The system will calculate and compensate users who have access to the platform during the period and all platform users who encounter the following situations:
- Users who are forced to close their positions abnormally will be compensated in full principal.
- Compensation plan: order compensation amount = order principal
- If the profit decreases or the loss increases during the abnormal period, the difference will be partially compensated.
- Compensation plan: order compensation amount = | Floating profit and loss at the end of the abnormality – Floating profit and loss when the abnormality occurs|
- If the stop loss is touched during the abnormal period, part of the loss will be compensated.
- Compensation plan: order compensation amount = | loss at the time of stop loss – floating profit and loss of the order when the abnormality occurs|
If the user’s position is forced to close 100 USDT during the abnormal period, 100 USDT will be compensated;
- The user’s position profit is 80 USDT when the abnormality occurs, and the profit is reduced to 50 USDT when the abnormality ends, and 30 USDT will be compensated;
- The user’s position will make a profit of 30 USDT when the abnormality occurs, and lose -10 USDT when the abnormality ends, and will compensate 40 USDT;
- If the user’s position loses -20 USDT when the abnormality occurs, and loses -70 USDT when the abnormality ends, 50 USDT will be compensated.
The user’s position has lost 40 USDT when the abnormality occurs, and the total loss is 70 USDT after the stop loss is triggered during the abnormality period, and 30 USDT will be compensated.
- The price will be calculated according to the user’s best price;
- The compensation and compensation will be issued before 18:00 on January 18;
- If you have any questions, please contact online customer service for consultation.